EAW offers a comprehensive set of support systems for pre-sale and post-sale questions. We do our best to give the EAW user community direct access to the information they need to resolve their issues on their own.
For specific inquiries regarding product application, the Application Support Group offers a wealth of experience and knowledge to ensure that each application uses the best possible set of EAW products.
Finally, EAW Service manages all issues involving parts, service and repair. As of 2012, EAW has reconstituted the Whitinsville-based Service team, and all service and repair work is performed at the home factory.
Data and Community
Please explore the resources that EAW makes available, and reach out to your peers to find solutions.
Product documentation is currently available on the EAW Docs website. As of Spring 2012, this repository reflects the current version of the "APP Folder" formerly published on CD-ROM. EAW ASG members and others regularly maintain that resource, adding or updating product documents as they become available.
EAW's loudspeaker system datasheets use our rigorous [S3] data acquisition and specification methodology to ensure absolutely consistent results across the entire range of EAW loudspeaker systems.
EAW Support Forums temporarily offline during transition to this new website as we work to implement a new discussion forum platform.
EAW offers complete factory support for help with product specification and system design, education and training, and service and repair.
The Application Support Group provides global support services to EAW users as well as those seeking to specify EAW products. ASG includes factory-based specialists in permanent installation and mobile production use plus field resources based in the Europe and the Pacific Rim.
Service, Parts and Repair
As of 2012, EAW has returned all service and repair work to the factory in Whitinsville, MA. This includes all warranty and non-warranty service and repair as well as all requests for spare parts.
Visit the EAW Service page to learn about these critically important things you will need to resolve your issues:
- A Return Authorization Number (an RA#) given to you by EAW Service
- A copy of your original sales receipt, including serial number
- The EAW model name and part number from the input plate (or processor back panel)