EAW is committed to providing rapid processing of your service requirements. To insure the fastest turnaround time possible, our service department has established procedures to maximize efficiency. They are solely designed to help us serve you better. Full cooperation from all EAW customers is essential to make the system function quickly and effectively.
- All units returned must have a factory return authorization number. This RA# can be obtained by calling the factory and follow the prompts for service.
- All return shipments must be made to the address below in Whitinsville, MA.
- All units must be shipped in proper packaging to prevent damage in shipment. Any units received damaged due to improper packaging will be deemed out of warranty.
- A copy of the original sales receipt must be included for consideration of warranty repairs.
- Any units received without an RA# assigned and written prominently on the outside of the carton will be refused.
- If the unit is found to be under warranty, EAW will pay the return shipping costs.
Q. I don't have an account with EAW, can I still order parts directly from the factory?
A. Yes, if you have a credit card. When calling, please have the cabinet
model # handy, along with your credit card information.
Q. How do I get a RA number?
A. Simple, just call:
Tel 508-234-6158 or
800-992-5013
Q. Is my repair going to be covered under warranty?
A. All EAW speakers come with a 6-year manufacturer's defect warranty. It is sometimes difficult to tell if a repair will be under warranty over the phone. When in doubt, send it in for repair. A recone is generally cheaper that a brand new driver.
Q. How long will the repair take? A. Turn around time averages
2 days. Please keep in mind processors need more attention and may
take longer.
Q. I don't use EAW or Mackie speakers, but I heard you have
RCF recone kits. Can I buy parts for my RCF speakers?
A. Yes. We sell replacement parts for EAW and Mackie cabs as well
as repair parts for many RCF raw speakers. Contact the factory for
availability.
Q. My EAW speakers still sound great but the cabinet finish has
taken a beating. What can I do?
A. We sell touch up paint by the quart and pint. Please call the
factory for
instructions, price, and availability.
Q. How can I get dealer pricing?
A. By becoming an EAW or Mackie dealer. Contact the company representative for your location or call the factory to find out who your rep is.
Q. Do you have any other Warranty Service Centers in my area?
A. All warranty work for EAW speakers is performed here at the factory
in Whitinsville, MA.
Q. Do you have boxes/shipping containers for your speakers?
A. Save the original shipping carton whenever possible. Boxes can be sent to you from the factory for a charge. It is recommended that you go to a local U-Haul or other moving company to purchase shipping boxes. Always over pack and over protect your speakers when shipping to the factory.
Q. My speakers arrived damaged. What should I do?
A. Contact the freight carrier immediately and note concealed shipping damage. Then contact the factory for replacement.
If you still need assistance, here's the contact info:
Phone to obtain an RA#:
508-234-6158 or
800-992-5013
Ship to address:
PANE/EAW Service
1 Main St. Blg. #11
Whitinsville, MA 01588
Or Contact Service
Q. What are the Warranty Terms?
A. Eastern Acoustic Works, Inc, (EAW) guarantees its Professional Loudspeaker Systems (excluding active electronics) for a period of six years from date of original purchase against malfunctions due to defects in workmanship and materials. EAW Professional Active Electronics devices are guaranteed for a period of two years from the date of original purchase against malfunction due to defects in workmanship and materials. During the warranty period, EAW will remedy all such defects without charge for parts or labor upon the return of the unit together with its original sales receipt or other proof of purchase to EAW or to an Authorized EAW Service Facility.
This warranty does not extend to damage resulting from improper installation, misuse, neglect or abuse. Defects in or damage to the exterior appearance of EAW products are specifically excluded from this warranty. In no event shall EAW be liable for incidental or consequential damages. Repairs and/or modifications by other than EAW or its Authorized Service Facilities automatically void this warranty. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. For more information concerning EAW service and warranty policies, contact EAW.
This warranty applies only to products sold through authorized EAW dealers for use by customers headquartered in the United States.
EAW builds loudspeaker systems to provide many years of faithful service. Because so many discontinued products remain in the field, EAW Service has made available the following datasheets. Please contact EAW Service for additional information about upgrade kits that may be available.
> Service